Media & Matrices Exosomes Matrigen Softwell Growth Factors Small Molecules Gene Knock-Up Karyotype Service

Pricing and Terms

All products are provided for professional use only. Products will only be sent to instittutes and companies involved in bona fide research. Products will not be sent to private addresses. Full payment is due in 30 calendar days. Any bank charges are the responsibility of the customer. All orders are subject to final acceptance by Cell Guidance Systems (CellGS)


Product Use Limitations

CellGS products are intended for research use only and are not to be used for any commercial purposes including the provision of services or use in diagnostic assays. THE PRODUCTS ARE NOT FOR THERAPEUTIC OR ANY OTHER USE IN HUMANS


Limited Product Warranty

In the event that any product does not meet the performance standards stated in the product specification, if any, or CellGS fails to perform the service resulting from circumstances beyond its reasonable control, CellGS will, at its discretion, refund the customer the original price paid to CellGS or provide a credit note that must be used within 6 months. The Customer shall not claim any direct, indirect, or consequential loss or damage arising out of, or in connection with, CellGS’s failure to provide the products or perform a service. Similarly, CellGS shall have no liability for any direct, indirect, consequential or incidental damages arising out of the use of any product.



CellGS branded products will be shipped within six business days. Other products will be shipped within 15 business days. For online orders, shipping charges are stated with each order at checkout. For orders received by email or Fax, shipping will be added s follows. For the EU, dry ice shipping will incurr a charge of € 75. Other shipments will be charged at € 25. In the US, these charges are $75 and $25 respectively. In the UK, these charges are £20 and £10 respectively. Please ask for charges to other locations. In the event that items cannot be shipped within the times indicated, the customer will be notified and will have the option to cancel the order (see Cancellation Policy below). The customer will not be charged until the order is ready to ship.


Order Cancellation

To cancel an order please email If the order has not been despatched no charge will be made. Any orders that have already ready been despatched will be treated as returns (see below)

Karyotype Services

All services aim to provide karyotype analysis of 20 G-banded metaphase spreads from a single cell culture sample. If fewer than 20 cells are found in the sample provided, as many cells as possible will be analyzed. At least one high quality image of a representative karyotype is provided which is suitable for publication. In the event karyotypic abnormalities are found, additional figures will be provided. If complex mosaic karyotypes are found, fewer than 20 cells may be analyzed.  Results are returned via email)

Return Policy

You may return any item for a full value refund on the item purchase price - excluding shipping & handling fees, as long as the product is in its original condition and must not be removed from its original packaging. Return shipping costs shall be covered by the purchaser and shipping conditions must be the same as those used by CellGS for delivery of the goods. Products must be maintained in appropriate storage conditions prior to return. Return request must be made within 24 hours of receipt of your orders. For Matrigen products, which are made to order, returns wil only be accpted where the product is faulty.



Smallest pack size for growth factors and small molecules are guaranteed. We will provide a full refund (excludes shipping charges).  Claims must be made within 30 days of receipt of order. 


These terms and conditions may be updated from time to time. Last updated on the 9th March 2015.